TacticalPontoon Shipping Policy
Last Updated: September 9, 2026
TacticalPontoon ships precision firearm components and accessories throughout the United States. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delays or delivery problems occur.
By placing an order through TacticalPontoon.com, you agree to this Shipping Policy as well as our Terms of Service and Refunds & Returns Policy.
1. Order Processing and Availability
TacticalPontoon is a small-batch manufacturer. Many products are built, tuned, finished, or configured after an order is placed rather than pulled from a shelf.
We make reasonable efforts to keep product availability and lead-time information accurate.
If an item is listed as in stock and does not require custom or build-to-order work, orders generally ship within 5 business days.
Products with a stated build or lead time will follow the estimated lead time displayed on the applicable product page at the time of purchase.
Lead times are estimates, not guaranteed delivery dates. Component availability, supplier delays, quality-control requirements, order volume, holidays, or additional work required to meet TacticalPontoon standards may occasionally extend a lead time.
If we determine that an order cannot be shipped within the stated or otherwise applicable shipment timeframe, we will contact the customer regarding the delay and provide the options required by applicable law, including the ability to cancel and receive an appropriate refund rather than accept the delay.
2. Orders Containing Multiple Products
When an order contains both immediately available and build-to-order or backordered products, TacticalPontoon may hold the available products and ship the order together when all items are ready.
We may choose to split an order into multiple shipments when appropriate.
If a significant availability issue prevents us from fulfilling part of an order, we will contact the customer regarding available options.
3. Shipping Charges
Shipping charges are displayed during checkout and collected when the order is placed.
TacticalPontoon primarily uses USPS shipping services but may use another appropriate carrier or service when necessary.
The shipping amount accepted during checkout is the customer's shipping charge for that order unless the customer later requests a change that results in additional shipping expense.
Original shipping charges are non-refundable except where required by law or specifically provided under the TacticalPontoon Refunds & Returns Policy.
4. Domestic Shipping Only
TacticalPontoon currently ships within the United States and to eligible U.S. military addresses.
We do not offer international shipping.
APO, FPO, and DPO shipments may be accepted when the product, destination, and carrier requirements allow the shipment.
Military shipments may be subject to additional carrier restrictions or documentation requirements.
5. Restricted Destinations and FFL Shipments
The customer is responsible for determining whether the products ordered may lawfully be purchased, received, possessed, installed, or used in the destination jurisdiction.
TacticalPontoon reserves the right to refuse, restrict, or cancel shipments to any jurisdiction when required by law or TacticalPontoon compliance policy.
Certain shipments may be required to be delivered to a Federal Firearms Licensee (“FFL”) or another authorized recipient.
California orders containing products subject to TacticalPontoon's FFL-shipping policy must be shipped to an eligible FFL.
When an FFL is required, the customer is responsible for:
- selecting an FFL willing to receive the shipment;
- confirming acceptance with the FFL before ordering;
- providing complete and accurate FFL shipping information;
- completing any requirements imposed by the receiving FFL; and
- paying any transfer, processing, or other fees charged by the FFL.
TacticalPontoon is not responsible for a receiving FFL refusing a shipment because the customer failed to confirm acceptance beforehand.
If a shipment is refused, rejected, or returned because of the customer's failure to coordinate with the receiving FFL, applicable return shipping, restocking, cancellation, or other charges may apply in accordance with our Refunds & Returns Policy.
6. P.O. Boxes
TacticalPontoon can ship eligible orders to P.O. Boxes when the selected shipping service supports P.O. Box delivery.
Some products, services, or restricted shipments may require a physical address or eligible FFL address.
7. Delivery Times
Once an order has been accepted by the carrier, typical domestic transit is approximately 2–7 business days.
Carrier transit times are estimates and are separate from TacticalPontoon's processing or build lead time.
For example, a product with an estimated three-week build time does not have a three-week delivery time. The carrier transit period begins only after the completed order has been shipped.
TacticalPontoon cannot guarantee carrier delivery dates.
Weather, carrier network disruptions, holidays, destination conditions, incorrect addresses, or other circumstances outside TacticalPontoon's control may cause additional transit delays.
8. Tracking
When tracking is available, customers will receive tracking information after the shipping label is created or the order is dispatched.
Tracking information is provided by the applicable carrier and may take time to update after shipment.
A shipping notification or creation of a tracking number does not necessarily mean the carrier has already physically scanned or transported the package.
9. Address Changes
Customers are responsible for providing a complete and accurate shipping address when ordering.
If an address needs to be changed, contact TacticalPontoon before the order ships.
We will make reasonable efforts to accommodate an address-change request before dispatch, but we cannot guarantee that an address can be changed once a shipping label has been processed or a package has entered the carrier's network.
Additional carrier or reshipping charges resulting from an incorrect address provided by the customer may be the customer's responsibility.
10. Undeliverable, Refused, or Returned Packages
Customers are responsible for ensuring that the shipping address or designated FFL is able to receive the package.
If a package is:
- refused by the recipient;
- rejected by an FFL;
- returned because of an incorrect or incomplete address;
- returned after unsuccessful delivery attempts; or
- otherwise returned because of circumstances attributable to the customer,
TacticalPontoon may require payment of additional shipping charges before reshipping the order.
If the customer elects not to have the order reshipped, any refund will be handled according to the TacticalPontoon Refunds & Returns Policy, including any applicable shipping, restocking, custom-order, or cancellation charges.
11. Packages Damaged in Transit
If a package arrives visibly damaged, photograph the package and its contents before discarding any packaging.
Contact TacticalPontoon as soon as reasonably possible with:
- the order number;
- a description of the damage; and
- photographs of the shipping container, shipping label, packaging, and affected product when available.
Please retain all packaging until the claim has been resolved, as the carrier may require it for inspection.
TacticalPontoon will work with the carrier and customer to investigate legitimate transit-damage claims and determine the appropriate resolution.
Do not return a damaged shipment without first contacting TacticalPontoon for instructions.
12. Lost Packages
If tracking stops updating or a package appears to have been lost in transit, contact TacticalPontoon so we can investigate with the carrier.
Carrier investigations may be required before a package can officially be considered lost.
Once a legitimate lost-shipment claim has been confirmed, TacticalPontoon will determine the appropriate replacement or refund in accordance with the circumstances of the shipment, carrier coverage, our policies, and applicable law.
13. Packages Showing Delivered
If carrier tracking shows a package as delivered but you cannot locate it, first:
- verify the shipping address on the order;
- check around the delivery location;
- check with other members of the household or business;
- check with neighbors or building management when appropriate; and
- allow for the possibility of an early carrier delivery scan.
If the package still cannot be located, contact TacticalPontoon and the carrier promptly so the delivery can be investigated.
14. Shipping Insurance
Shipping services may include carrier-provided insurance or other shipment protection depending on the carrier, service level, and shipment.
Coverage limits and claim eligibility are determined by the applicable carrier or insurance provider.
TacticalPontoon will cooperate with legitimate claims for packages lost or damaged while in the carrier's possession.
15. Sales Tax
Applicable sales tax is calculated and collected where required based on the order and shipping destination.
16. Order Cancellations
Cancellation requests are governed by the TacticalPontoon Refunds & Returns Policy.
For standard in-stock items that have not yet shipped, we will generally attempt to accommodate a cancellation request.
Build-to-order, custom, tuned, personalized, or serialized products may already have work or material committed to the order before they are shipped. Cancellation of those orders may therefore be subject to the applicable custom-order cancellation policy or fee.
Once an order has shipped, it can no longer be cancelled as an unshipped order and will instead be subject to the applicable return policy.
Nothing in this section limits a customer's right to cancel because of a shipping delay when applicable law provides that right.
17. Returns and Warranty Claims
Returns, exchanges, refunds, cancellations, and warranty claims are governed by the separate TacticalPontoon Refunds & Returns Policy and any applicable written product warranty.
This Shipping Policy does not create or extend a product warranty.
18. Customer Service
Questions about an order, shipping status, address change, lost package, damaged shipment, or other shipping matter can be directed to:
TacticalPontoon
tacticalpontoon@gmail.com
Please include your order number whenever possible.